Shipping Policy
The Wood Heaven
Thank you for shopping with The Wood Heaven. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery time may vary for remote areas or due to courier service delays.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be offered on selected products or during special promotions.
4. Order Tracking
Once your order has been shipped, tracking details will be shared through:
- SMS
- Email, if provided
Customers can use the tracking number to check their delivery status.
5. Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to:
- Courier company delays
- Natural disasters or adverse weather conditions
- Incorrect or incomplete address provided by the customer
- Public holidays
- Other unexpected circumstances
The Wood Heaven is not responsible for delays caused by third-party courier services.
6. Incorrect Address
Customers are responsible for providing a correct and complete shipping address.
If an incorrect address is provided:
- Delivery may fail or be delayed.
- Additional shipping charges may apply for re-delivery.
7. Damaged Package
If you receive a damaged package or product:
- Please contact us within 24 hours of delivery.
- Share clear photos/videos of the damaged package and product for verification.
We will review the issue and provide appropriate support according to our Refund & Returns Policy.
8. Contact Us
For any shipping-related questions, please contact us:
📞 Phone: +91 98289 57858
📧 Email: Kumar.rakeshtanwar01@gmail.com
The Wood Heaven
Thank you for shopping with us.
